Shipping policy
Shipping policy
All orders are packed by hand and dispatched from our studio in St Michel, south-west France. We ship to the European Union, the United Kingdom, and selected international destinations.
Dispatch times
Every piece on the site is in stock and ready to ship. Orders are processed Monday to Friday, excluding French public holidays.
- Standard dispatch: within 2 to 3 working days of your order.
- During busy periods (Christmas, sales, new launches): please allow an extra 1 to 2 working days.
You'll receive an email with tracking as soon as your order is on its way.
Delivery estimates
| Region | Service | Estimated transit |
|---|---|---|
| European Union | Express International | 2 to 7 business days |
| United Kingdom | Tracked courier | 6 to 8 business days (subject to customs) |
| Rest of World | Standard International | 3 to 17 business days |
All orders are tracked end to end. Estimates are business days from dispatch, not order date.
Shipping costs
We offer a single flat rate per region, calculated automatically at checkout.
| Region | Service | Cost |
|---|---|---|
| European Union | Express International | €13.99 |
| United Kingdom | Tracked courier | €19.99 |
| Rest of World | Standard International | €23.99 |
Shipping to the UK
UK orders are typically delivered within 6 to 8 business days from dispatch by tracked courier. Customs clearance can add a little longer during busy periods.
UK import VAT, duties and customs charges
Orders shipped to the UK may be subject to UK import VAT, customs duties and courier handling charges. These charges are determined by UK customs and the carrier on arrival and are the responsibility of the customer. They are not included in the delivery fees shown at checkout.
The carrier will contact you directly to arrange payment before your parcel is released for delivery.
How we pack your order
Ceramics are fragile, so packing them properly matters. Every piece is wrapped individually in paper bubble-wrap, then placed inside its product box, then packed into a larger outer box (recycled wherever possible) with extra protective padding. Larger or multi-piece orders are double-boxed.
Damaged in transit
If your order arrives damaged, please email us with photos within 7 days. We'll arrange a replacement or refund. Full damaged-goods process is set out in our Return and Refund Policy.
Full delivery information
Our full Delivery & Returns page has additional FAQs and customer support details: www.sueuremaison.com/pages/delivery-returns.